Our Reviews

Excellent service, very professional people

I noticed unusual wear on my front driver’s side tire and after examining the rear tire on the same side, it was apparent the issue had been going on for a while. I contacted the service department on 3/23 and was told their alignment machine was down and they would call me when it was repaired. I finally called back on 4/11 and was given an appointment for 4/16. After waiting for over 2 hours, I was told their alignment machine wasn’t working and they had to take my truck to a local shop to get the alignment done. After waiting for another hour, I was told I would have to pay full price for an alignment that was obviously off when it came from the factory because the alignment shop said the factory tabs were still in place. When I asked about the wear on the tires and why it wasn’t noticed during rotations at my regular service intervals, the service rep said he had to fire the guy who did rotations because of things like that. Then when I asked why I had to pay full price for the alignment, he said that is what it cost them, even though he had quoted me less over the phone. Several issues here. 1. The alignment was obviously off from the factory. 2. The dealership has rotated the tires every time it was serviced and no one noticed the obvious issue. 3. I had to tell them about the issue and call them twice to get an appointment to resolve the issue, when they promised to call me back. 4. Now I have two tires with unusual wear that will cut the life of the tire by half. 5. I had to pay for the alignment plus extra for having to take it off site for repairs. 6. Finally, when I asked what the dealership would do about any of the issues, I was referred to GM to get assistance.

Friendly, professional staff

excellent customer service

Service was completed as scheduled and in a timely manner.

Great customer service experience

The staff was professional, courteous and explain the entire process. Very knowledgeable of the job.

Very friendly yet professional.

The service was easy to schedule, a loaner car was provided and the work was completed quicker than I expected.

I recently had a terrible buying experience from a different dealership on Capital Chevy and the service that Jason was able to provide was barn on the best I have ever received from the communication we exchanged during the text messages to the actual sale and transparency truly an exceptional salesperson and team

Staff was Friendly and timely. I would definitely return for future needs.

Very satisfied with the customer service. Paco did awesome job. Would recommend to anyone.

The staff was great and very courteous. Professional and people oriented.

Great small town vibe and no pressure tactics

Do not like dirty hands with oil on the paint job and on the inside, oily greasy spots

Everybody very helpful in the buying process and delivery of my NEW truck.

The whole team at Doug Henry of Farmville were kind and respectful to us. What turned out to be a test drive ended in a great purchase.

My oil change was completed quickly! When I came to pick up my car I asked if they could do my inspection and they were kind enough to do that for me too.

Fast friendly service. No problems. Service advisor answered addressed all my concerns.

Excellent and Friendly Service

job well done.

Kind, respectful and 100% customer service driven

A very good job outstanding

Service department was excellent James called me when my car was ready. And if I have any questions to call him. Good employees keep up the great work.

Jason was absolutely wonderful to work with for ordering and buying my new car. He was friendly and kind yet very professional. We will definitely return for our future buying needs.

Everyone was professional in taking care of there customers

Really appreciate the customer service and support of everyone at the dealership

My experience with this dealership was excellent. The buying process was straightforward and simple. They treated me with respect and made me feel like I was part of a family. Mr. White deserves a raise! Thanks again. Jim

Quick, efficient service with outstanding leadership at the counter.

I always have a good experience with this dealership. The staff is very friendly and accommodating

Timely and friendly service.

Great Experience at Doug Henry.....Malik was a pleasure to work with, a true professional and super nice guy!

Service department was quick to get us in and provided great service to get the issue fixed. Great staff to work with and they did an amazing job of providing details on where we were with the repairs.

Went well, oil change

efficient and timely

Fixed car promptly. Goos group to deal with.

Great service

Great experience. No pressure and everyone did exactly what they said they would do. Very courteous and prompt. Jason did a great job explaining the truck and it's features and the Sales Manager Walter was very accommodating. Very pleased.

Great job, salesman was professional and not pushy.